❓FAQs

Are LetterSG links safe to click on?

• Yes, LetterSG links end with ".gov.sg" and are safe to click on.

• You may refer to SNDGO's press release here for further assurance: https://www.smartnation.gov.sg/media-hub/parliament/04072022/

  • In essence, this outlines the SNDGO policy that states that links ending with ".gov.sg" are safe to click on for citizens.

Is there an expiry period for the link to my letter from Letter.gov.sg?

Letters issued will be accessible at all times and will not expire.

I have questions about the letter and I need to get in touch with the government agency. Who can I ask?

As the platform provider, LetterSG is not able to assist with any queries about the letter content. Please reach out to the letter issuer or the government agency who issued your letter instead.

I cannot find an answer to my question on this guide. What should I do?

• Please write to our team via this form: https://go.gov.sg/lettersg-citizens. We will get back to you as soon as we can.