❓FAQs
Last updated
Last updated
| LetterSG | Postman |
|---|---|
| LetterSG | FileSG/ TrustDocs/ OpenAttestation |
|---|---|
You will be able to check the read status of the letter via your LetterSG dashboard. After logging in, click on Dashboard → Select the relevant batch → Find the relevant recipient letter → Read status column
Currently, we support a maximum batch size of 500 letters. If you have more recipients, consider splitting your recipients into multiple batches of 500 for issuance.
Letters issued will be accessible at all times and will not expire.
We can handle up to restricted sensitive-normal data.
Yes, you may refer to SNDGO's press release for the whole of government here: https://www.smartnation.gov.sg/media-hub/parliament/04072022/
In essence, this outlines the SNDGO policy that states that links ending with ".gov.sg" are allowed in SMSes to citizens.
If you require to send out links that need password protection and are in doubt of policy clearance, please contact us here for further assistance.
It is stored on servers in Singapore, complying with IM8 policy.
We do not allow the hosting of digital signature images on our platform as it could be a potential security risk. Instead, we advise our users to use the Brush script font as a digital signature. The document is recognized as a valid e-document as it is issued on a .gov.sg domain.
If you're logged in as an agency user, we do not register an update to the read status for a letter. This is to allow agency users to check the contents of the letter without accidentally registering a "Read" count. To test for a status update, please open the letter in a separate device or log out of letters.gov.sg beforehand.
Outgoing emails sent via LetterSG will have the email title ”Letter from {{template_name}}” . We are able to change the template name for you, but we are unable to customise the body of the email any further as it is intentionally standardised for all outgoing emails from LetterSG to improve legitimacy and readership of letters.
However, if you need to change the copy in the outgoing email/SMS to your recipients, you could choose to use Postman where you would be able to set your own email/SMS copy, and embed the generated LetterSG letter link within the email/SMS.
From June 2024, all SMSes will be sent using Gov.sg sender under securing government wide communications initiative. However, if you’d still like to use your agency sender ID (e.g. HDB, MOH etc.) before June 2024, you can setup or reuse your Twilio (SMS Aggregator) account via Postman. Please reach to us here for further assistance.
We will be migrating over to GovSG sender ID by end of Q2 2024. Prior to migration, we are happy to absorb the costs for sending SMS to users. After switching over, the cost attribution will be dependent on the cost attribution policy that GovSG adopts, and we will provide more information on this at a later date.
Please write to our team via this form. We will get back to you as soon as we can.
LetterSG is only available for public officers. For schools, we are only available for use in (i) Polytechnics or ITEs; or (ii) government-funded schools.
If you have an email address with a government agency domain but are unable to log in, please write to our team via this form. We will get back to you as soon as we can.
Please write to our team via this form. We will get back to you as soon as we can.
Helps public officers to issue and send personalised & verifiable digital official communications to citizens quickly
Mass broadcasting communication tool for public officers to reach citizens. Offers both email and SMS (via gov.sg) channels
Helps public officers to issue and send personalised & verifiable digital official communications to citizens quickly
Offers tamper-proof certifications on the blockchain that meet international standards for verification