# Downloading Letters as PDF

The steps below guide you through the process to download the batch of issued letters as a single PDF.  If you would like to find out how your letter recipients can download their PDFs, please refer [here](https://guide.letters.gov.sg/for-citizens/downloading-your-letter-as-pdf).

## How do I download issued letters as PDF?

1. **Downloading from the Dashboard:** Navigate into the batch of letters that you would like to download, and select the Download menu on the batch dashboard. Click 'Download' > 'PDFs'.

   <figure><img src="https://4097645561-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUGChNUU8J3OerY8QoGh6%2Fuploads%2FodwTryflDVaQPbs4Kese%2FScreenshot%202024-03-05%20at%2012.44.52%E2%80%AFPM.png?alt=media&#x26;token=062ee59d-1e8c-45b3-8b05-c683d11ee8c1" alt=""><figcaption></figcaption></figure>

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   If the PDFs are ready, a new window will open with the PDFs to be downloaded. You can view the PDFs within the browser window or download them to your local machine.<br>

   <figure><img src="https://4097645561-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUGChNUU8J3OerY8QoGh6%2Fuploads%2FopNK83bkbyvTiZhUE0WC%2FScreen%20Recording%202024-02-20%20at%203.43.20%E2%80%AFPM.gif?alt=media&#x26;token=dd243683-46e6-451a-8f35-40966c823558" alt=""><figcaption></figcaption></figure>

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   Otherwise, a toast message will appear to inform you that your PDFs are being generated and will be sent directly to your email.&#x20;

<figure><img src="https://4097645561-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUGChNUU8J3OerY8QoGh6%2Fuploads%2Fee7yk4ffwNZotTVtXd1u%2FScreen%20Recording%202024-02-20%20at%203.44.26%E2%80%AFPM.gif?alt=media&#x26;token=1b42bed0-5836-4a23-80d8-8506436c7545" alt=""><figcaption></figcaption></figure>

2. **Downloading from your email:** If you have followed Step 1, and your PDFs are being sent to your inbox, you should see the PDFs in your email within 15 minutes. \
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   Due to SGMail issues however, this may sometimes take up to 30 minutes to reach your inbox.<br>

   <figure><img src="https://4097645561-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUGChNUU8J3OerY8QoGh6%2Fuploads%2FboRXpu8VGGCYxDc9AXZD%2FScreenshot%202024-03-05%20at%2012.53.26%E2%80%AFPM.png?alt=media&#x26;token=fefbeb92-18d5-458a-9716-a510b1f869bb" alt=""><figcaption></figcaption></figure>

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   Click on 'Download'. A new window will open with the PDFs to be downloaded. You can view the PDFs within the browser window or download them to your local machine.

{% hint style="info" %}
If the download link in your email has expired, you can always return to the Dashboard to download the PDF files. &#x20;
{% endhint %}

If you have any issues with your PDF formatting, please write to us at <support@letters.gov.sg>.