# Downloading Letters as PDF

The steps below guide you through the process to download the batch of issued letters as a single PDF.  If you would like to find out how your letter recipients can download their PDFs, please refer [here](/for-citizens/downloading-your-letter-as-pdf.md).

## How do I download issued letters as PDF?

1. **Downloading from the Dashboard:** Navigate into the batch of letters that you would like to download, and select the Download menu on the batch dashboard. Click 'Download' > 'PDFs'.

   <figure><img src="/files/uryAaaXg9URZWfE9bBOf" alt=""><figcaption></figcaption></figure>

   \
   If the PDFs are ready, a new window will open with the PDFs to be downloaded. You can view the PDFs within the browser window or download them to your local machine.<br>

   <figure><img src="/files/XP5pjGM5AhSS9xB8AVx7" alt=""><figcaption></figcaption></figure>

   \
   Otherwise, a toast message will appear to inform you that your PDFs are being generated and will be sent directly to your email.&#x20;

<figure><img src="/files/3eCMQ32oJI5bZxxFTjge" alt=""><figcaption></figcaption></figure>

2. **Downloading from your email:** If you have followed Step 1, and your PDFs are being sent to your inbox, you should see the PDFs in your email within 15 minutes. \
   \
   Due to SGMail issues however, this may sometimes take up to 30 minutes to reach your inbox.<br>

   <figure><img src="/files/07CK9NF3XctIeq8DqyDM" alt=""><figcaption></figcaption></figure>

   \
   Click on 'Download'. A new window will open with the PDFs to be downloaded. You can view the PDFs within the browser window or download them to your local machine.

{% hint style="info" %}
If the download link in your email has expired, you can always return to the Dashboard to download the PDF files. &#x20;
{% endhint %}

If you have any issues with your PDF formatting, please write to us at <support@letters.gov.sg>.


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