⬇️Downloading Letters as PDF

The steps below guide you through the process to download the batch of issued letters as a single PDF. If you would like to find out how your letter recipients can download their PDFs, please refer here.

How do I download issued letters as PDF?

1. Downloading from the Dashboard: Navigate into the batch of letters that you would like to download, and select the Download menu on the batch dashboard. Click 'Download' > 'PDFs'.

   

   If the PDFs are ready, a new window will open with the PDFs to be downloaded. You can view the PDFs within the browser window or download them to your local machine.

   

   Otherwise, a toast message will appear to inform you that your PDFs are being generated and will be sent directly to your email.

1. Downloading from your email: If you have followed Step 1, and your PDFs are being sent to your inbox, you should see the PDFs in your email within 15 minutes. Due to SGMail issues however, this may sometimes take up to 30 minutes to reach your inbox.

   

   Click on 'Download'. A new window will open with the PDFs to be downloaded. You can view the PDFs within the browser window or download them to your local machine.

If the download link in your email has expired, you can always return to the Dashboard to download the PDF files.

If you have any issues with your PDF formatting, please write to us at [e-mail].